Claims management is a highly complex part of your operation and must be handled with flawless precision. Claims bring together many different systems, such as customer service, IT, software, coverage, and more, which all need to work together in complete sync. Every step—the initial report, appraisal, processing, towing, repair, underwriting, and reimbursement—are critical to both customer retention and maximizing profits. Even one mistake can be terribly costly. You cannot afford turbulence, confusion, or technical glitches, which is why you need a proven company with decades of experience to steer the ship.
At Quest, we know claims is your company’s heart and soul. Your brand, reputation, and profits are on the line, and that’s something we take very seriously. We keep our operations nimble, so we can adjust on the fly. You can call us with a suggestion, critique, or any other concern. We respond quickly and effectively. If need be, we’ll adjust and modify our daily operations, and reprogram our software to accommodate you. It’s yet another way we go all out to get you results.
For Your Customers.
Our customer service representatives treat your customers with respect and dignity. One of the keys to success is to give your customer a positive, pleasant claims experience—at all times, and especially moments of high stress and frustration.
With over 30 years of experience perfecting our reliable, cutting-edge service, software, and programs, you get a claims process that works like a well-oiled machine.
Bringing Systems Together
“The QuestX leadership team is extremely knowledgeable about the industry and understands how to maintain a positive relationship with providers. We place a lot of trust in QuestX and their network of providers. This makes a difference with overall customer experience, especially when you’re working with non-standard and commercial vehicles. These tend to be the vehicles with the most unique attributes, and they require a special level of skill and care.”One of the top insurance providers in the country