FNOL is the backbone of claims handling and can be exceedingly complex. When your customer is stressed and frightened, they need care and compassion. At the same time, you need the right questions asked, accurate information collected, and timely updates delivered to your claims system. Just one misstep can cost you a bundle, and worse—cost you a loyal customer. It’s critical to have highly-trained, experienced representatives with the know-how to comfort and reassure your customer, and still focus on asking all the necessary questions, gathering the appropriate information, and contacting the right people. Questx FNOL Solutions include services that do all that and more.
Our FNOL services are executed flawlessly by customer service representatives with years of experience. They know time is of the essence, and are experts at gathering the necessary information—quickly and accurately. Our FNOL services are adaptable to fit your platform. Our customer care centers are equipped to handle all your FNOL needs. If you prefer to field calls in-house, we offer customized software that can handle all your FNOL needs.
For Your Customers.
FNOL calls always come when your customer is under extreme stress. Our reps are compassionate and friendly, yet extremely accurate. One of the first questions they ask is “Are you in a safe place?” They’re trained in emergency procedures and will contact the police on your customer’s behalf. Since customers are often frantic, and sometimes even in shock, this can make it a desperate situation. The fact that your customer is vulnerable and emotional makes FNOL an opportune time to build long-lasting customer trust and to demonstrate a customer–focus that will retain them for life.
Tailored to Your Needs.
Questx overflow and afterhours loss reporting services provide around the clock loss report handling for automotive, homeowners, commercial, general liability, casualty insurers and Workmen’s Compensation claims.
In additional to managing General Liability claims, the following is also included:
“The Questx leadership team is extremely knowledgeable about the industry and understands how to maintain a positive relationship with providers. We place a lot of trust in Questx and their network of providers. This makes a difference with overall customer experience, especially when you’re working with non-standard and commercial vehicles. These tend to be the vehicles with the most unique attributes, and they require a special level of skill and care.”One of the top insurance providers in the country
Wide Range of Claim Types
Accessibility 24/7 – 365 Days a Year
Experienced Customer Service Reps
Real-Time Updates of Claim-Loss Data
Escalation Procedures & Call Lists
Adaptation for High Volume Activity